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11 years & below

11 years & below

Safe With Us

What it means for you

Your health and safety is important to us.

Safe With Us is our hygiene and safety programme, which includes enhanced protocols that incorporate the recommendations of public health authorities and is aligned with recognised accreditation standards.

Now in place across all our properties, the Safe With Us programme represents our guarantee that a series of enhanced measures are in place to safeguard the health and safety of our guests, colleagues and partners.

Across our properties, we are committed to the following areas to give you peace of mind:

  • World Travel & Tourism Council - Safe Travels Protocol
  • Safe Work Australia
  • Australian Government – Department of Health
  • State Government Health bodies (QLD, NSW, & WA)
  • Industry Bodies – Australian Hotels Association, Accommodation Association of Australia
  • Tourism Boards - Singapore Tourism Board
Cleanliness & Hygien

Cleanliness & Hygiene

Strengthened and expanded cleanliness and hygiene protocols have been put in place across our properties to provide guests with even greater levels of protection.

Cleanliness & Hygien

Food Safety

All practices relating to Food and Beverage services across our properties are in compliance with government regulations and reopening requirements.

Cleanliness & Hygien

Guest Interactions

To ensure that our guests continue to experience warm, welcoming and safe stays, we have rolled out across our properties new measures that support social distancing, enhanced guest services and contactless stays.

Cleanliness & Hygien

Colleague Safety & Training

To safeguard the well-being of our colleagues who ensure that all our operations align with industry best practices and recognised standards, we have enhanced our training and equipment.

For more information on our Safe With Us Programme, please click here

Tourism Trade Checklist

Other accreditations:

The ATEC (Australian Tourism Export Council) COVID Ready Stamp has been developed in line with the World Travel & Tourism Council to recognise businesses who have completed and uploaded a COVID Ready plan aligned with state and national regulatory requirements.