Firstly, we want to thank you for your support during these challenging times. We would also like to assure you that our properties are continuing to welcome guests and members. As a responsible business, we have stepped up on our commitment to ensure that you have a safe and pleasant stay with us. Our teams have put in place safety practices across all properties to protect your well-being as part of our Safe With Us programme.
We have incorporated into the programme the recommendations of the government and public health authorities and it is aligned to industry best practices and accreditation programmes. Our teams are committed to maintaining the highest hygiene and safety standards so that you can have peace of mind when you visit us. For full details on our Safe With Us programme, please click here.
Whilst the Australian government has allowed restaurants and bars across Australia to re-open under the new measures, we are approaching this with caution to safeguard the well-being of our guests. As such, we have limited food and beverage offerings in our properties and we seek your understanding on this. For more information, please visit the hotel’s website or you may seek assistance with the hotel team directly to make alternate arrangements.
Latest news – As of 5th August 2020, Ink Hotel Melbourne Southbank and Sage Hotel Melbourne Ringwood have temporarily suspended operations, in line with the local legislation to contain the spread of the Covid-19 virus and to help save and protect lives. These two hotels, which are not participating in the government quarantine programme, will currently not be accepting any reservations until 18 September 2020. We look forward to welcoming you back to the hotels soon. For assistance, please contact our Central Reservations Team at 1300 346 835 or [email protected]
We understand that the uncertainties that come with the COVID-19 situation can impact your travel plans. Rest assured that we have updated our cancellation policies on hotel accommodation and if you need to make changes to your travel plans, we can offer alternatives. We invite you to contact the respective property or our Central Reservations Team on 1300 346 835 or [email protected]
The health and safety of our guests and team members remain a priority for us. We are staying vigilant and are ready to adopt all appropriate measures as the Covid-19 situation evolves. We are doing everything we can to ensure you have peace of mind when you stay with us.